Error Code 51 means that the Depict frame timed out before being able to completely stream the art. This usually happens when there is poor internet connection in the environment.
To fix the issue, we recommend the following:
- Ensure that the Wi-Fi in your home meets our minimum recommendation of 16Mbps. You can test your Wi-Fi speed with tools like Fast.com.
- Ensure that your Depict Frame and your router are as close to one another as possible.
- Limit the number of metal objects or other Wi-Fi-eanbled devices around your router. The more open the area the better the connection will be.
If you follow those recommended steps and you are still encountering Error Code 51, please email us at firstname.lastname@example.org, and we can provide further assistance.